The guys at the dealership are all great guys. I ran the RAT Pack out of that dealership with my brother for 5 years. We had a lot of good times with the group. Getting hooked on track days really ruined my enjoyment of street riding (in a good way), so I don't hang out with the group much any more after my brother and I gave up the leadership roles. Spending all my time hanging out with fellow trackheads now.
The only complaint I have ever had about the dealership is that they don't stock common consumable parts. It's always a waiting game for something. You would think that they have sold enough 675s by now to stock a valve cover gasket, or common case cover gaskets, or valve cover bolt seals.
I ordered a set of the valve cover bolt seals for my street bike and after two weeks they didn't have any and didn't have any idea when they would be in. They told me that they were on back order.
I placed a call to Commonwealth Motorcycles in Louisville. They didn't have any in stock either, but the girl I talked to on the phone was awesome. The conversation went something like this:
"I'm really sorry, I show we have some on order to replace our stock, but they haven't arrived yet." "I show right here on my system that there are two dealerships with several in stock. You only need 6, right?"
"Yep, I only need 6." "Here are a couple of numbers, do you have a pen? This dealer in Lexington has 19 of them in stock and this dealer in Pennsylvania has 9. Did you get those numbers?" "Yes, sure did..." "Great, hope you get everything completed and get out and enjoy this great weather we've been having. Don't forget to come down and see us or call us back next time you need something." "You can count on it."
Place a call to the dealership with 19 in stock. Couldn't get through their phone system to talk to a human being. Called the dealership in Pennsylvania that had 9. Spoke to a guy in the parts department, paid with a visa and they had them shipped out to me the next morning.
I'm now in the market for an Adventure Touring bike. Bet you can guess where I'll be going...
Commonwealth in Louisville... (They carry KTM's and Falcone doesn't)
In my opinion, helping a customer get back on the road and complete a job should be the priority of any parts department in order to ensure that the customer is happy, even if it means sending the customer to another dealership to get parts that they don't have in stock that the other dealership does.