I have always wondered how some of these retards even start a business.If your idea of "great customer service" is STG owner Brian Van calling you at 7am, yelling at you and calling his paying customer an asshole, then by all means, stuff their pockets. Even though Brian later apologized to me for being a hot-headed prick after realizing that they were wrong (both times), they won't be seeing another penny from me based on how he reacted to orders that they clearly botched.
To be fair, I think Brian is actually quite an intelligent individual. I've never met him personally, but I respect the way that he has grown his company over the years.I have always wondered how some of these retards even start a business.
If he keeps that attitude up the next he'll be saying is 'you want fries with that?' :rofl2:Did he remember to say "Have a nice day"
I used to have a bad temper when I was young. My patience is tested almost daily as an Inside Sales/Business Development Manager. I do not know the whole story and as you pointed out we all make mistakes. However, from what you said, it seems that he called you at 7am to yell at you (as the customer) and called you an asshole. Being the owner of the business, he should have more sense than that. To me, that is utterly unacceptable and bad business any way you slice it. I may be wrong though as I do not know the whole story.To be fair, I think Brian is actually quite an intelligent individual. I've never met him personally, but I respect the way that he has grown his company over the years.
It's easy to say that a company is great when everything goes smoothly, but as we're all just human, every once in a while, mistakes will happen and folks will make errors in judgment. I rate a company based on how they react and correct these mistakes and errors. This is where STG failed with me.
He was so short-fused that day that he forgot about time zone differences. The start of the business day in the Midwest isn't the same as the West Coast.I used to have a bad temper when I was young. My patience is tested almost daily as an Inside Sales/Business Development Manager. I do not know the whole story and as you pointed out we all make mistakes. However, from what you said, it seems that he called you at 7am to yell at you (as the customer) and called you an asshole. Being the owner of the business, he should have more sense than that. To me, that is utterly unacceptable and bad business any way you slice it. I may be wrong though as I do not know the whole story.
I do not believe the customer is always right in any way shape or form. Trust me, I want to tell people to fuck off on a daily basis but I get some sort of power out of smiling, politely disagreeing with them and letting them know that I will not tolerate being talked to a certain way, and that their account/business is never too big for me to cut them loose if they continue to talk to me or my employees/fellow workers in a degrading and demeaning manner.
The moment you lose your temper and fly off the handle is the moment you lose control and give someone else power.