Join Date: Aug 2012
Location: South Bay Area, CA
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My 2012 D675R was in for warranty before 400 miles. Seem like a lot of "red tape" when dealing with dealers and the manufacturer for warranty work. Dealer sought approval from Triumph USA, and Triumph USA from Triumph UK. Ultimately, Triumph UK had to agree.
The dealer does get to bill the manufacturer for warranty work that was performed. But I agree there is less incentive for the dealer to expedite the process when it's not coming out of the owners pocket. They'd rather help the more fortunate people standing in line waiting for oil changes, who haven't had any problems with their brand spankin new bikes. They'd rather have one pissed off guy for 50 days, versus a line of pissed off people eating pastries and waiting on an oil change. The whole "1 person will tell 10 friends" thing, right?
I had to call to get updates. I received an update after i gave up and backed off a bit. They will not get anymore business from me. Of course, MAYBE, if something else goes wrong. But I think I'd rather take it to the next closest dealer for any warranty work. I may just eat the cost if it's minor enough.
Advice 1: When you get your bike back, look over it closely for oversights.
Advice 2: Document everything, from the day/time dropped off, day/time of your phone calls and what they told you, etc. It may come in handy one day.